Yakimochi Stream Character #3

I’m a Return and Refund policy. I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

I'm a shipping policy.

BPost- The delivery time depends on the type of order, but usually it takes 3 - 5 days. Customers receive an e-mail with delivery information. After a failed delivery, the company stores the package for 14 days at a delivery point.

Shipping Costs
Free shipping on orders over €50. On orders under €50, we will charge a fee of €5.95.

Delivery Time
The delivery time is 1-3 working days. 

Tracking
You can track your parcel all the way from our office to your house.
Search for your package with your tracking number here: https://gls-group.eu/EU/en/parcel-tracking

Shipping procedure
Orders including only 13x18 cm posters and A4 posters are shipped by the local postal service and will be delivered in your mailbox. 

Orders including frames or posters sized 30x40 cm or over are shipped by DHL to ensure high quality, fast deliveries, with perfect tracking of your package all the way to your doorstep. 

1. The package will initially be delivered to your door where you have to sign to receive the parcel.

2. If the delivery attempt to your door fails, the package will be delivered to your neighbour who can sign for it and you will receive a drop card. The drop card is put in your mailbox so you will know that your neighbor has your package. 

3. If the delivery attempt to your neighbor also fails, the package will be dropped off at the closest post office. You will get a drop card in your mailbox notifying you where your package is awaiting pick up.

4. You have 16 days to pick up the package, after that time the package will be sent back to Anime Poster Store.

FAQ
Order damaged upon arrival
If you received a product that was damaged upon arrival or faulty in any other way email our Customer service at contact@animeposters.be as soon as possible with pictures of the product/packaging. We strive to have 100% happy customers and will make sure to help you quickly whilst correcting any errors.

What happens if I do not collect my parcel?
For goods that are returned to us because the customer has not collected the goods, we charge a fee of €35 to cover our packaging fee and costs of return shipping.